Electronic Resource

Brilliant Communication Skills

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Contents
Cover -- Title Page -- Copyright -- Contents -- About the author -- Introduction -- Part 1 How to communicate -- Chapter 1 What is communication? Knowing your communication style -- Chapter 2 Confident communication -- Chapter 3 Active listening and skilful questioning -- Chapter 4 Reading between the lines: feelings, emotions and attitudes -- Chapter 5 What to say, and how to say it -- Chapter 6 Put it in writing -- Part 2 Brilliant communication skills in action -- Chapter 7 Putting it into practice -- Chapter 8 Difficult communication situations -- Conclusion -- Further reading -- Index

Abstract
What does it take to be a successful communicator? Just about every job requires excellent communication skills. To get ahead at work you need to be able to express yourself clearly and understand the feelings, needs and intentions of others. So how can you make sure other people understand you and that you respond appropriately to other people? Whether it's giving a presentation, getting your point across in a meeting, or understanding the effects of body language, the proven tips and techniques provided in this book will get you communicating more effectively and successfully in no time!

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Detail Information

Series Title

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Call Number

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Publisher

Harlow, United Kingdom : Pearson Education., 2014

Collation

192 pages

Language

English

ISBN/ISSN

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Classification

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Content Type

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Media Type

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Carrier Type

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Edition

Revised 1st Edition

Subject(s)

Interpersonal communication
Business communication
PSYCHOLOGY -- Cognitive Psychology
SCIENCE -- Cognitive Science

Specific Detail Info

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Statement of Responsibility

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